Frequently asked questions

Here are answers to the questions we hear most often. If your question is not here, please contact us and we will be glad to help.

Shop and payment

In which currency are prices shown?

Our prices are set in US dollars. You can choose another currency, such as euros, pounds, lira, dirhams or toman, and we show an approximate price in that currency. The amount you pay is confirmed at checkout in the currency of your payment method.

How can I pay for my order?

Customers in Iran can pay with an Iranian bank card through Zibal or ZarinPal, in Iranian rials, or pay cash on delivery. Customers in other countries can pay by bank transfer or by a secure payment link that we email after we confirm the order.

Why do I receive a payment link instead of paying at checkout?

For orders outside Iran, we first check stock and the shipping cost to your address. We then email you a payment link for the confirmed total. Your order is packed after the payment is received.

Are your toys safe for young children?

Each product page shows the age range and lists the materials. Toys with small parts carry a clear warning that they are not suitable for children under three. Please always follow the age range and supervise young children during play.

Can I return a toy?

Yes. You can return most items within 30 days of delivery if they are unused and in their original packaging. Return shipping is paid by the customer unless the item arrived faulty, damaged or was not what you ordered.

Shipping

Which countries do you ship to?

We ship to almost every country in the world. Enter your country in the cart to see the available shipping methods, prices and delivery times before you pay.

How long does delivery take?

We pack orders within one to three business days. Delivery then takes from a few days inside Iran to around two or three weeks for distant countries, depending on the method you choose. The estimate for your country is shown at checkout.

Will I have to pay customs duties or taxes?

For international orders, import duties, taxes and customs fees are paid by the recipient, unless the shipping method clearly says that duties are included. These charges depend on the rules of your country.

Can I track my order?

Yes. After you order, you receive a link to your order page. When the parcel is sent, the page shows the tracking number and the carrier, where the method includes tracking.

Games

Are the online games really free?

Yes. All games in our arcade are free to play in your browser. There is nothing to download, and you do not need to pay or create an account.

Do the games work on a phone?

Yes. Every game is made to work with touch on phones and tablets, and with a keyboard or mouse on a computer. A modern browser is all you need.

How do the leaderboards and the daily challenge work?

Each game has leaderboards for today, this week and all time. The daily challenge gives every player the same level for one day, so scores can be compared fairly. A new challenge starts every day.

How do I play online with a friend?

Open the online game, create a room and share the room link with your friend. The game starts when your friend opens the link. Rooms are private and are not listed anywhere on the site.

Accounts and privacy

Do I need an account to play or to shop?

No. To appear on a leaderboard you only choose a nickname. We remember it with a cookie that holds a random player number. To shop, you enter your delivery details at checkout. No password is needed.

How can I change my nickname or remove my scores?

You can change your nickname on any game page. If you clear your browser cookies, you get a new player number and a fresh start. To ask us to remove your scores, contact us and include your nickname.