Toy returns and refunds policy
We want you to be happy with every toy you buy from us. If something is not right, you can return it. This page explains how.
30 days to return
You can return most items within 30 days of the day you received them. You do not need to give a reason, although your feedback helps us improve.
Condition of returned items
Items must be unused, complete and in their original packaging, with all parts and instructions. We may refuse a return, or refund only part of the price, if an item has been used, damaged or is missing parts.
How to start a return
Contact us with your order number and the items you want to return. We will reply with the return address and instructions. Please do not send a parcel to us before we reply, because returns sent without instructions can be delayed or lost.
Return shipping costs
The customer pays for return shipping, unless the item arrived faulty, damaged or was not the item you ordered. In those cases we pay for the return or send a replacement. For international returns, please use a tracked method and keep the receipt.
Refunds
When we receive and check the returned item, we send the refund to the original payment method, or by bank transfer if the original method cannot receive refunds. Refunds are normally made within ten business days of receiving the return. The original shipping cost is refunded only if the item was faulty, damaged or wrong.
Damaged or wrong items
If your parcel arrives damaged, or an item is faulty or not what you ordered, please contact us within seven days of delivery. Include your order number and photos of the item and the packaging. We will offer a replacement or a full refund.
Items we cannot accept back
For hygiene reasons, we cannot accept returns of opened baby and toddler items that go in the mouth, such as teethers and bath toys, unless they are faulty. Personalised or made-to-order items, and gift cards, also cannot be returned unless they are faulty.
Warranty
If a toy stops working because of a fault in materials or manufacturing within the warranty period stated on the product page, contact us and we will repair, replace or refund it. Normal wear and damage from misuse are not covered.